Privacy Policy

Privacy is not a feature of vent — it is the product. This policy is short because we keep almost nothing.

What we collect

Your first name, your birth date (to verify you are 18 or older), and the email address from your Apple or Google sign-in. The topic you submit for matching is processed transiently to find your match and screened by an automated safety filter; waiting-queue entries expire within 30 minutes. If you turn on notifications while you wait, we keep your device's push token so we can tell you when someone is here; a notification never contains your topic or any message, and the token is deleted with your account.

What we cannot read

Chats are end-to-end encrypted on your device. Our servers relay and briefly store only ciphertext — we cannot read your messages, and we never hold the keys. Calls are transmitted over encrypted media channels. We keep no history you or we can browse.

The one exception is a chat you choose to have with one of our own Venters. Venters are AI models, so the messages in a Venter chat are read by the model so it can reply; they are deleted when the chat ends, like any other conversation.

What gets deleted

When a conversation ends — by either person, or after an hour without a back-and-forth — its encrypted record is deleted from our servers shortly after. If a conversation is reported, the report (including any transcript the reporter chooses to share from their own device) is retained only until a human reviews it, then deleted.

Saved connections are the one exception, and only when both people opt in: their messages stay end-to-end encrypted and are kept until they are read and then 24 hours, or until you leave the chat (your choice), and the whole thread is removed when either person removes the connection; conversations with strangers still leave no history.

What we never do

No ads. No trackers. No analytics profiles. No cookies beyond what is strictly necessary. No selling, renting, or sharing of data with anyone. There is nothing to sell because we keep nothing worth selling.

If you write to us from the app (Settings → Contact us), we keep your message and the email on your account so we can reply; it goes to help@vent.talk and nowhere else.

Safety processing

Topic submissions and post-conversation feedback are screened by automated systems to enforce our rules (no sexual content, no personal information, no abuse). Rule violations create strike records tied to your account. Feedback left about you is synthesized monthly into an anonymous growth list.

Your rights

Delete your account any time in the app — it erases your profile, strikes, and feedback immediately. Appeals and privacy questions: help@vent.talk.